Frequently Asked Questions
Everything You Need to Know About Active Autozone — Toronto's European Car Experts
đźš—Â General Services
We specialize in European vehicles such as BMW, Audi, Mercedes-Benz, Volkswagen, Porsche, and Land Rover, but we also service select domestic and Asian vehicles upon request.
 Yes. From routine oil changes, brake repairs, and suspension work to advanced diagnostics and performance tuning, we’re a full-service shop for European cars in North York.
Absolutely. We offer ECU tuning, performance exhaust upgrades, and other custom modifications to get the most out of your vehicle.
đź’°Â Pricing & Estimates
Yes, we offer upfront estimates after an initial inspection. For complex diagnostics, a minimal fee may apply—credited toward the repair if you proceed.
Yes. You’ll get dealership-level service and diagnostics at a more competitive price—without upselling or hidden fees.
🗓️ Appointments & Process
Appointments are recommended to guarantee availability, but we do our best to accommodate last-minute or emergency visits.
Most oil changes and inspections are completed same-day. Repairs and performance work depend on part availability and complexity—we’ll always keep you updated.
Yes. We have a secure key drop box for early morning or after-hours vehicle drop-off.
🧰 Parts & Warranty
We use OEM or OE-equivalent parts unless otherwise requested, ensuring your European vehicle is serviced with parts that meet factory standards.
Yes. We offer a warranty on parts and labor, typically covering 12 months or 20,000 km—depending on the service.
💳 Payment & Customer Experience
We accept credit, debit, and cash. Contact us if you have special billing requests.
 We currently do not offer loaners, but we can assist you in arranging a rental or ride-share solution if needed.
 Yes. We have a small waiting area if you prefer to stay while your vehicle is being worked on.
đź“ŤLocation & Local Support
We’re located in North York, just minutes from Yorkdale Mall, easily accessible from Downsview, Wilson Heights, and Lawrence Heights.
 We currently do not offer loaners, but we can assist you in arranging a rental or ride-share solution if needed.
Yes—we regularly work with customers from Toronto, Vaughan, Etobicoke, and across the GTA who are looking for trusted European auto repair.
🛠️ Specialty Services
Yes. We use dealer-level diagnostic equipment to accurately identify and fix engine codes, electrical faults, and performance issues.
Yes, we offer comprehensive pre-purchase inspections—ideal if you’re buying a used BMW, Audi, or Mercedes and want peace of mind before closing the deal.